Justin Quinn Mcbroom

Collision Estimator and Service Advisor

Caliber, Rogers, AR
January 2025 – Current

Analyze collision damage, write comprehensive estimates, manage customer expectations, oversee the vehicle repair, complete supplements as needed, and perform final quality control inspections.

Property Damage Specialist

First Student (Remote)
May 2023 – Present

Managed high-volume commercial transportation claims across North America. Full-service handling, estimate negotiation, liability determination, and settlement processing.

Auto Damage Adjuster

GEICO, Memphis, TN
August 2017 – May 2023

Inspected vehicles, created repair estimates, handled total losses, managed rentals, and partnered with repair facilities for cycle time optimization.

Claims Workflow Optimization (2024)

Reduced average cycle time by 18% through internal process redesign at First Student.

Tablet-Based Estimating Toolkit

Helped pilot and launch improved estimating processes, increasing estimate accuracy and speed.

“Outstanding adjuster who brings integrity and efficiency to every claim.”

— Supervisor, First Student

“He always puts the customer first and ensures the best outcome possible.”

— Area Manager, GEICO